Privacy Policy

General Provisions

This Privacy Policy outlines how personal data is collected, used, stored, and protected on our website that offers mobile and internet packages for video calls with family in the Age of Empires (AOE) context. By accessing or using our website, you agree to the terms described herein and consent to the processing of your information as specified. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal identification data such as name, email address, phone number, and billing information when you register or make a purchase.

Usage data including IP address, browser type, device information, pages visited, and time spent on the site.

Communication data from your interactions with customer support or through feedback forms.

Cookies and tracking technologies that help us understand user preferences and behavior.

How We Use Information

The data collected is used for the following purposes:

• To provide, operate, and maintain the website and services offered.

To process transactions and send related information, including confirmations and invoices.

To communicate with users, respond to inquiries, and provide customer support.

To analyze usage patterns to improve website functionality and user experience.

To send promotional materials and updates, where permitted by law.

To ensure security and prevent fraudulent activities.

Data Protection and Retention

We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal information is limited to authorized personnel who require it to perform their duties. Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After such time, data is securely deleted or anonymized.

Disclosure to Third Parties

We do not sell or rent personal data to third parties. Personal information may be shared with trusted service providers and partners who assist in operating the website, conducting business, or servicing users, provided they comply with confidentiality and data protection obligations. Disclosure may also occur if required by law, regulation, or legal process.

Use of Cookies

Cookies and similar tracking technologies are used to enhance user experience, analyze site traffic, and personalize content. Details on the types of cookies used and their purposes are provided in our Cookie Policy. Users can manage cookie preferences through browser settings or site controls.

User Rights

Users have the right to:

• Access their personal data held by us.

Request correction or deletion of inaccurate or incomplete information.

Object to or restrict processing of their data under certain conditions.

Withdraw consent at any time where processing is based on consent.

Request data portability.

Lodge a complaint with a relevant supervisory authority if they believe their rights are violated.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in practices or legal requirements. Users will be notified of significant changes through the website or other communication channels. Continued use of the site after such changes constitutes acceptance of the updated policy.

User Consent

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described.

🏢 FamilyConnect

📍 Office 101, Al Manara Tower, Sheikh Zayed Road, Dubai, 123456, United Arab Emirates

📞 +971 4 763 6797

📧 [email protected]